Customer Care Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States VCA Animal Hospitals Full time

VCA Animal Hospitals is in search of a skilled Customer Care Specialist to enhance our operations.

Why This Role is Essential

As the initial point of contact at VCA, the Customer Care Specialist plays a crucial role in establishing a welcoming atmosphere, fostering trust and confidence among our clientele. This position is central to the hospital's daily functions and encompasses:

Key Responsibilities:

  • Providing exceptional customer service, which includes welcoming visitors, managing phone inquiries, and escorting clients and their pets to examination areas.
  • Coordinating and confirming appointments efficiently.
  • Conducting follow-up calls and reaching out to potential clients.
  • Communicating and clarifying fees, including processing payments.
  • Advising clients on products and services, including medication options.
  • Responding to inquiries about products and services, while educating clients on general pet care and wellness.
  • Maintaining accurate medical records, reports, and correspondence.
  • Ensuring the cleanliness and upkeep of the facility, including managing waste removal.

Qualifications:

  • A minimum of one year of relevant customer service experience.
  • High School Diploma or equivalent.
  • Outstanding listening and communication abilities.
  • A genuine compassion for animals and their owners, with an understanding of diverse reactions.
  • Strong decision-making skills to determine the best course of action.
  • Ability to assimilate new information for effective problem-solving.
  • Proficiency in Microsoft Office applications.
  • Availability to work evenings and rotating Saturdays.

Benefits:

We provide competitive compensation starting at $16 per hour, along with a comprehensive benefits package that includes medical, dental, and vision coverage, paid vacation for full-time employees, a 401(k) plan, generous discounts on pet care, and more.

Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please refer to our career page.



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