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Customer Service Reservation Specialist
2 months ago
Position: Customer Service Reservation Specialist
Company Overview:
Wyndham Hotels & Resorts is a leading global hotel franchisor and management company, renowned for its extensive portfolio of 20 brands across over 9,000 hotels in more than 80 countries. We are committed to providing exceptional experiences for our guests and supporting our hotel owners in delivering outstanding service.
Job Summary:
The Customer Service Reservation Specialist plays a vital role in ensuring a welcoming and efficient experience for all guests. This position involves assisting guests during the reservation process, enhancing room revenue, and maintaining high occupancy rates.
Key Responsibilities:
- Provide exceptional service to guests during the reservation process and throughout their stay.
- Handle inquiries regarding hotel services, amenities, and operational hours.
- Process room reservations with a focus on maximizing revenue and average rates.
- Collaborate with the Sales Department to manage group bookings and special requests.
- Maintain accurate records of reservations and guest requests.
- Ensure compliance with company policies and procedures for cash handling and credit transactions.
Qualifications:
Successful candidates will possess:
- A high school diploma or equivalent; college coursework in a related field is advantageous.
- Previous experience in hospitality or customer service roles.
- Strong computer skills and familiarity with reservation systems.
- Excellent communication skills, both verbal and written.
- The ability to multitask and prioritize effectively in a fast-paced environment.
Physical Requirements:
Ability to stand for extended periods and perform light physical tasks as needed.
Additional Information:
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer, dedicated to fostering a diverse and inclusive workplace.
