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Customer Care Specialist
2 months ago
VCA Animal Hospitals is in search of a skilled Client Service Representative to enhance our customer engagement.
Role Overview
As a pivotal member of our team, the Client Service Representative is essential in establishing a welcoming atmosphere, fostering trust and confidence among our clientele. The responsibilities include:
- Customer Interaction: Greeting clients, managing phone inquiries, and escorting clients and their pets to examination areas.
- Appointment Management: Scheduling and confirming visits to ensure a smooth workflow.
- Follow-Up Communication: Conducting outbound calls for client follow-ups and outreach to potential clients.
- Financial Transactions: Presenting service fees and processing payments efficiently.
- Product and Service Recommendations: Assisting clients in selecting and obtaining necessary products and services, including prescriptions.
- Client Education: Providing information on products and services, as well as guidance on general pet care and wellness.
- Record Management: Overseeing medical records, reports, and correspondence.
- Facility Upkeep: Ensuring the hospital environment is clean and orderly, including basic maintenance tasks.
Qualifications:
- Minimum of one year of experience in customer service.
- High School Diploma or equivalent.
- Strong communication and listening skills.
- Empathy for both pets and their owners, with an understanding of their needs.
- Effective decision-making abilities to address various situations.
- Capability to assimilate new information for problem-solving.
- Proficiency in Microsoft Office applications.
- Availability for evening shifts and rotating Saturdays.
Benefits:
We provide a competitive salary starting at $16 per hour, along with a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off for full-time employees, a 401(k) plan, and generous discounts on pet care services.
This job description outlines the general nature and level of work expected. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for this position. Management reserves the right to modify the job description as necessary.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
