Customer Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Alera Group Full time
Alera Group Pittsburgh is looking for a Customer Support Specialist to enhance their Employee Benefits division.


Are you eager to contribute to a firm that values learning, growth, and making a meaningful difference? This is an opportunity to become part of a remarkable organization where each team member is encouraged to engage openly, communicate clearly, collaborate effectively, and support one another through shared accountability and collective success.

Alera Group Pittsburgh operates as an independent, national insurance and financial services entity formed through the merger of high-performing, entrepreneurial firms across the United States.

We are committed to comprehending our clients' operational needs, human resource goals, financial aspirations, and long-term strategic visions.

Our mission is to discover innovative solutions that enable employers to provide high-quality, affordable benefits to their workforce now and in the future.


As a Customer Support Specialist, you will collaborate with designated Benefits Consultants and Account Executives to ensure an outstanding client experience for your assigned portfolio of clients.

This objective is accomplished by adhering to the Alera Group Way principles, utilizing Alera Group technology platforms, and fostering relationships with both internal and external clients and business partners.

Your responsibilities will include diagnosing and resolving client inquiries related to claims, billing, and eligibility.
Work alongside Account Manager(s) to fulfill the Alera Group service model for clients.

Key Responsibilities:
Requesting and downloading renewals, ensuring they are saved in Brokerage Builder.
Coordinating the marketing of benefits with medical and ancillary carriers.
Updating client and plan details in Brokerage Builder, including collecting policies, billing statements, and other necessary documents from carriers.
Overseeing the completion of compliance documents such as plan documents and Section 125 documents.
Documenting all activities in Brokerage Builder.
Performing additional duties as required.

A Pennsylvania Life, Accident, and Health insurance license is mandatory (if not already licensed, the employee will need to obtain this within 90 days of employment). A minimum of 2-3 years of relevant industry experience is preferred.


Technical Skills:
Proficient understanding of Microsoft Office applications; experience with Zywave is advantageous.
Exceptional oral and written communication abilities.

Strong organizational skills, meticulous attention to detail, and the capacity to interact successfully at all organizational levels while maintaining a high degree of confidentiality.

We are an equal opportunity employer.

All candidates will be evaluated for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

If you are a California resident, please review the California Consumer Privacy Act prior to applying. #LI-AM1#LI-HybridPandoLogic.

Category:

Customer Service, Keywords:
Customer Service Representative, Location:PITTSBURGH, PA-15290

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