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Customer Care Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Blink Health Full time
Company Overview:

Blink Health is a pioneering healthcare technology firm dedicated to creating solutions that enhance the accessibility and affordability of prescriptions for all individuals. Our flagship offerings, BlinkRx and Quick Save, effectively eliminate traditional barriers within the existing prescription supply chain, leading to improved access to essential medications and better health outcomes for patients.

BlinkRx stands out as the first pharma-to-patient cloud platform, providing a digital concierge service for individuals prescribed branded medications. Patients enjoy transparent pricing, complimentary home delivery, and exceptional support through this innovative centralized platform. With BlinkRx, patients will no longer face the frustration of arriving at the pharmacy only to find their medication unaffordable, requiring additional forms from their doctor, or unavailable in stock.

We are a collaborative team of innovators and operators, committed to redefining the way we work in an industry that has historically resisted change.

Key Responsibilities:
  • Handle incoming calls to address routine and novel inquiries from patients, healthcare providers, and insurance companies.
  • Deliver patient support to accurately assist pharmaceutical programs and direct to appropriate teams when necessary.
  • Aim to meet and surpass established performance metrics.
  • Record all call details and data findings in accordance with operational protocols.
  • Utilize Knowledge Base resources as a basis for resolving inquiries.
  • Ensure the confidentiality of patient and proprietary information.
  • Acquire a thorough understanding of company security and privacy practices.
  • Engage in ongoing education regarding product updates, new features, and launches.
  • Contribute to enhancing the patient experience by providing feedback to management for product, material, and process improvements.
Work Environment:
  • Full-time position, on-site role.
  • Availability for Monday-Friday across various 8-hour shifts (anytime from 8am-9pm) OR open for availability for 4-day, 10-hour shifts from 10am-9pm.
  • Willingness to work rotating Saturday shifts from 9am-5pm.
  • Flexibility in scheduling, as shifts may evolve based on business requirements.
Benefits:
  • Comprehensive medical, dental, and vision insurance plans tailored to your needs.
  • 401(k) retirement savings plan.
  • Daily snack allowance for the onsite marketplace.
  • Pre-tax transit benefits and complimentary onsite parking.
Qualifications:
  • High school diploma or GED required; Bachelor's degree strongly preferred.
  • Experience in customer service is essential.
  • Background in healthcare, pharmacy, or a related field is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong technical skills, analytical thinking, sound judgment, and a focus on operations.
  • A commitment to delivering exceptional patient care.
  • Ability to collaborate effectively with colleagues in a team-oriented and cross-functional environment.
  • Strong technical aptitude and capacity to learn complex software applications.

Why Choose Blink Health:

At Blink, we have a profound impact on our customers' lives, particularly during their most vulnerable moments at the intersection of healthcare and financial concerns. As the fastest-growing healthcare company in the nation, we are expanding our reach to millions of new patients each year. Our business model not only aids individuals but also fosters economic growth that enables us to build a lasting company. We are a team that values relentless learning, curiosity, and collaboration, dedicated to discovering innovative ways to enhance the lives of our customers.

We are an equal opportunity employer and embrace diversity in all forms. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.