Sales and Customer Success Manager

6 days ago

Knoxville, Tennessee, United States RoomOne Solutions Full time
About RoomOne Solutions

We are a leading provider of packaged terminal air conditioners (PTACs) to the hospitality industry. Our mission is to deliver the lowest cost of conditioned air to the PTAC market.

About This Role

We are seeking a highly motivated and results-driven Customer Engagement Manager to lead our team of customer engagement and sales support agents. This role is pivotal in driving our sales initiatives and building strong customer relationships.

Key Responsibilities:
  • Leadership & Team Management:
    • Lead and motivate a team of customer engagement and sales support agents, setting clear goals and expectations.
    • Provide coaching and mentorship to enhance team performance and ensure alignment with sales objectives.
    • Foster a positive and high-energy work environment that encourages teamwork and professional growth.
  • Sales Strategy Development:
    • Develop compelling sales pitches and create SOPs for outbound customer engagement and sales processes.
    • Collaborate with the sales team to identify opportunities, refine sales strategies, and improve customer outreach methods.
    • Develop and explore innovative sales strategies, including new channels and sales methods to generate more demand and drive growth.
    • Continuously evaluate and optimize sales tactics and channels to enhance effectiveness and reach.
  • Customer Relationship Building:
    • Build and maintain strong relationships with customers through proactive engagement and personalized interactions.
    • Drive stickiness to the company brand and drive higher customer lifetime value through increased participation.
    • Re-engage old customers through proactive outreach.
  • Sales & Engagement Execution:
    • Oversee the execution of sales and customer engagement initiatives, ensuring effective implementation and tracking of results.
    • Analyze customer feedback and sales performance data to identify trends, opportunities, and areas for improvement.
  • Event Management:
    • Attend trade shows, events, and industry conferences to represent the company, build customer connections, and generate leads.
    • Develop event strategies and materials that effectively communicate our brand and value propositions.
  • Customer-Centric Approach:
    • Demonstrate a deep understanding of customer needs and pain points, and advocate for solutions that deliver exceptional value.
    • Continuously seek ways to enhance the customer experience and address any issues or concerns promptly.
Skills & Qualifications:
  • Experience: 5+ years of experience in a customer and sales-focused role, with a proven track record of leading teams and driving customer engagement.
  • Sales & Demand Generation:
    • Strong ability to develop and execute sales strategies and pitches.
    • Proven experience in leading and motivating teams to achieve sales targets.
  • Customer-Centric Mindset:
    • Deep commitment to understanding and addressing customer needs and building lasting relationships.
    • Exceptional attention to detail and a focus on delivering high-quality customer interactions.
  • Motivational Leadership:
    • Demonstrated ability to inspire and lead a team with enthusiasm and a results-oriented approach.
  • Travel Requirement:
    • This role will require between 20%-40% travel to trade shows and events.

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