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Sales and Customer Support Specialist

2 months ago


Knoxville, Tennessee, United States Marshall Cleaning Service Llc Full time
Job Overview

This is a remarkable opportunity for the right candidate. We are seeking a dynamic, self-driven individual who is eager to learn, grow, and take on leadership roles. The ideal candidate must be adaptable and possess a strong ability to manage multiple tasks while maintaining attention to detail and organization.


Position Type:
Full-time

Key Responsibilities:
  • Upholding a positive, empathetic, and professional demeanor towards clients at all times.
  • Supporting the sales process and promptly responding to various lead sources.
  • Engaging with potential and existing clients, providing necessary information in a timely manner.
  • Having an in-depth understanding of our services and pricing to effectively address inquiries.
  • A STRONG focus on making outbound warm calls.
  • Efficiently processing and scheduling service requests in accordance with company guidelines.
  • Ensuring client satisfaction and delivering exceptional customer support.
  • Documenting customer interactions, transactions, feedback, and complaints.
  • Regularly communicating with technicians and managing route schedules for specific services.
  • Offering insights on the effectiveness of the customer service process and implementing necessary improvements.
  • Performing general administrative tasks as required.

Additionally, network with clients and other professionals to enhance sales for your designated service.


  • Other responsibilities as assigned.

Qualifications:
  • High school diploma or equivalent (GED) is required.

Experience Required:
  • 1-2 years of clerical or administrative experience is preferred.
  • Inside sales or call center sales experience is essential, with a proven ability to "close" sales.
  • Data entry experience is necessary.
  • Excellent verbal and written communication skills are a must.
  • Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
  • Familiarity with web-based applications and tools.

Additional Requirements:
  • Must be 18 years or older.
  • A valid driver's license is required.
  • Punctuality, reliability, and consistency are essential.
  • Adherence to company policies and procedures is expected.
  • Ability to work collaboratively in a team environment (TEAM – Together Everyone Achieves More).

Preferred Skills:
  • High level of professionalism and confidentiality.
  • Ability to remain calm in stressful situations with customers.
  • Flexibility to adapt in a dynamic and fast-paced work environment.
  • Strong time management skills, including the ability to prioritize multiple tasks effectively.
  • Comfort with computer usage and proficiency in Microsoft Office.
  • Experience in customer support roles is advantageous.