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Customer Service and Sales Associate

2 months ago

Knoxville, Tennessee, United States Paramount Staffing LLC Full time
Job Overview

Position: Customer Service and Sales Associate

Company: Paramount Staffing LLC

We are seeking dedicated individuals for a full-time role focused on Sales and Customer Support. In this position, you will handle a high volume of incoming calls to assist clients with various inquiries, including:

  • Informing new clients about different coverage options available
  • Providing additional coverage suggestions to create a comprehensive plan
  • Reviewing eligibility criteria, terms, and conditions
  • Establishing new client accounts
  • Guiding clients through billing cycles and processing payments
  • Assisting clients with account management

The ideal candidate is sales-oriented and possesses exceptional customer service abilities. If you take pleasure in assisting clients, this position is tailored for you. Below are the essential details:

Compensation: $13-16/hour (Paid Weekly)

Work Environment: Onsite

Availability Requirements:

  • Must be available to work between 8:00 AM and 6:00 PM
  • Work schedules will be discussed during the interview
  • Some weekend shifts may be necessary

Key Skills:

  • Demonstrated experience in customer support
  • History of exceeding performance targets
  • Strong phone communication skills and active listening
  • Familiarity with CRM systems and methodologies
  • Customer-focused with the ability to adapt to various personalities
  • Outstanding communication and presentation skills
  • Capability to multitask, prioritize, and manage time efficiently
  • Excellent interpersonal, organizational, and communication skills

Qualifications:

  • At least 1 year of experience in a Call Center or Sales environment
  • Strong customer service skills with the ability to foster relationships
  • Ability to maintain composure and professionalism under pressure
  • Good organizational and time management capabilities
  • Proficient in computer usage and online navigation
  • Typing speed of at least 25 WPM