Restaurant Shift Manager

4 days ago


Bellevue, Washington, United States Potbelly - Sound Sandwich LLC Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Potbelly - Sound Sandwich LLC. As a Shift Leader, you will be responsible for leading a team of associates to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead and Develop Associates
    • Assign tasks, provide feedback, and training to associates to ensure they are equipped to deliver outstanding customer service and product quality.
    • Develop and implement strategies to improve associate engagement and retention.
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive experience in our restaurants.
    • Resolve customer complaints and issues in a timely and professional manner.
  • Sales and Profitability
    • Manage and organize the line to ensure efficient service and minimize wait times.
    • Monitor and control food costs, labor, waste, and cash on the shift.
    • Count drawers and follow proper daily cash handling procedures.
  • Operations and Safety
    • Ensure that all security procedures are executed, including safe procedures and open/close procedures.
    • Monitor and maintain a clean and safe work environment.
    • Ensure that all food safety requirements and practices are followed.
Requirements
  • Experience and Education
    • Minimum of 1 year supervisory experience in a restaurant or retail environment.
    • Minimum educational requirement: High School degree.
  • Skills and Abilities
    • Strong leadership and communication skills.
    • Ability to train and coach others.
    • Exceptional customer service skills.
    • Strong organizational skills and the ability to multi-task.
    • Ability to work in a fast-paced environment and adapt to changing situations.
  • Certifications and Training
    • Food Safety Certification (e.g. ServSafe, National Restaurant Association).
What We Offer
  • Comprehensive Benefits Package
    • Medical, dental, and vision benefits.
    • Group life insurance.
  • Opportunities for Advancement
    • Opportunities for career growth and advancement within the company.


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