Restaurant Shift Manager

6 days ago


Bellevue, Washington, United States Potbelly - Sound Sandwich LLC Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Potbelly - Sound Sandwich LLC. As a Shift Leader, you will be responsible for leading a team of associates to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Team Leadership
    • Lead and develop a team of associates to achieve sales and customer service goals.
    • Assign tasks and provide feedback to ensure a smooth and efficient shift operation.
    • Ensure all security procedures are executed and maintain a safe working environment.
  • Customer Service
    • Make customers happy by providing exceptional service and resolving any issues that may arise.
    • Empower associates to make sure all customers leave happy and satisfied.
  • Sales and Profitability
    • Lead associates to open, transition, and close shifts without supervision.
    • Manage and organize the line and delegate duties to associates.
    • Control food costs, labor, waste, and cash on the shift.
  • Essential Physical Functions
    • Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
    • Ability to exert well-paced and frequent mobility for periods of up to five hours.
    • Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
    Requirements
    • Minimum of 1 year supervisory experience in a restaurant or retail environment.
    • Minimum educational requirement: High School degree.
    • Ability to comprehend and communicate in English via verbal and written communication.
    • Exceptional customer service skills.
    • Strong communication skills, both written and verbal.
    • Strong organizational skills and the ability to multi-task.
    • Ability to train and coach others.
    • Must be able to demonstrate strong leadership skills at all times.
    What We Offer

Potbelly - Sound Sandwich LLC offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.



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