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Restaurant Operations Manager

2 months ago

Bellevue, Washington, United States Kizuki Full time

Job Summary:

Kizuki Restaurant Operations Manager leads daily operations and talent development. The primary focus is to consistently meet or exceed Kizuki's operating standards of excellence while growing and coaching team members.

Key Responsibilities:

  • Customer Service: Maintain a friendly and courteous demeanor when interacting with internal and external customers and receiving feedback.
  • Management and Attention to Detail: Manage and elevate Back of the House standards, controlling food costs and improving food quality on a daily basis.
  • Leadership: Lead the Back of the House team by rallying them during heavy shifts, resolving conflicts, and achieving goals.
  • Organization: Maintain organized work schedules, shipments, cleaning schedules, and other essential tasks.
  • Problem-Solving: Develop solutions quickly when dealing with issues such as employee conflicts, irate customers, and inventory discrepancies.
  • Communication Skills: Effectively communicate standards and cooking methods to staff, provide clear instructions, and engage with customers.
  • Stamina: Work long hours in a fast-paced kitchen environment with exposure to heat and physical demands.
  • Inventory Management: Excel in inventory management, including ordering supplies, food, and ingredients based on shifting demand.
  • Staff Training: Train kitchen staff in all stations based on needs and maintain a productive team working under an efficient schedule that meets labor budget.
  • Equipment Maintenance: Obtain skills and knowledge for all equipment maintenance and repairs on kitchen appliances.
  • Menu Management: Assist the Restaurant Manager with menu changes and adjustments based on seasonal availability.
  • Quality Control: Perform daily quality checks and maintain high standards in the store.

Requirements:

  • Maintain regular and consistent attendance and punctuality.
  • Flexible schedule.
  • Ability to stand and work on feet for minimum of 8 hours per workday.
  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.
  • Comply with, coach, and model a professional and clean Kizuki dress code.
  • Maintain MAST Certification, Food Handlers Permit, and Alcohol Serving Permit.
  • Develop positive working relationships with all restaurant personnel.
  • Ability to speak clearly and listen attentively to guests and employees.
  • Ability to speak, read, and understand the primary language(s) of the work location.
  • Knowledge of and ability to use a PC and Microsoft Office Suite.
  • Ability to adapt and succeed in a fast-paced environment.
  • Ability to provide exceptional customer service.
  • Ability to lead and promote growth.
  • Strong organizational, interpersonal, and problem-solving skills.
  • Entrepreneurial mentality with experience in a sales-focused environment.

Work Experience:

  • Three years progressively responsible restaurant experience and one year supervisor experience.
  • Minimum High School or GED.