Vice President of Regional Operations

2 weeks ago

Louisville, Kentucky, United States SMS Holdings Full time
Position Overview

Role Summary:

Are you ready to leverage your diverse operational expertise to enhance urban environments?

SMS Holdings is on the lookout for a Vice President of Regional Operations to deliver exceptional support to our clientele across the nation.

In this pivotal role, the chosen candidate will engage extensively with our current clients to uphold our outstanding retention rates while supervising the local management of various Cleaning, Safety, Hospitality, and Outreach initiatives within the designated region. Key responsibilities include:

• Overseeing and ensuring on-site quality assurance for our existing programs and managers, striving to not only meet but surpass client expectations in service delivery.

• Collaborating with clients to guarantee that our local operations align with their expectations, while also identifying innovative ways to enhance the value of our services by proposing new methodologies and practices.

• Monitoring over 15 programs and mentoring the Operations Managers assigned to local initiatives under your leadership.

• Coordinating with our Corporate Support Center to facilitate the provision of essential back-office support for each of our programs.

• Managing budgets related to local operations.

• This role offers the flexibility to be based remotely.

• The position requires approximately 70% travel across various locations.

The diverse skill set required for this role encompasses customer service, field operations, budgeting, and financial performance, making it particularly suitable for individuals with prior experience in the following sectors:

• Multi-unit Retail Management

• Multi-unit Restaurant Management

• Contract Service Management (such as landscaping, janitorial services, etc.)

You should consider this opportunity if you:

• Enjoy traveling, as the role involves at least two weeks of travel each month, sometimes visiting multiple cities within a week.

• Appreciate variety in your daily activities, including outdoor and hands-on work.

• Excel at identifying and solving problems.

• Are comfortable engaging with all levels of field operations.

• Enjoy interacting with a diverse range of employees and clients, from executives to frontline staff.

• Prefer working in an organization that balances ample resources with a familial culture.

This position may not be suitable for you if:

• You prefer a formal dress code every day.

• You are accustomed to spending the majority of your day at a desk.

Compensation and Benefits:

• Competitive base salary

• Performance-based bonuses equivalent to 15% of base salary

• Comprehensive Health and Dental coverage (with a significant portion covered by the company)

• A vibrant company culture that encourages enjoyment in the workplace

• Employee Assistance Program (EAP)

• Access to employee discounts through TAW (Ticketsatwork)

• Life insurance coverage

• Paid vacation time

• 401K retirement plan

SMS Holdings is recognized as a leading provider of safety and cleaning services to downtown improvement districts, which are established and funded by property owners to enhance conditions and stimulate interest in urban areas. Our dedicated team members go above and beyond to improve local environments, including:

Cleaning Team: Responsible for removing litter, weeds, graffiti, and providing landscaping services to enhance the public spaces we serve.

Safety Team: Highly visible personnel who engage with the public in a friendly manner, deter undesirable activities, and provide a reassuring presence while serving as additional support to local merchants and law enforcement.

Hospitality Team: Focused on consistently engaging the public with warm greetings and assistance.

SMS Holdings is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. We are proud to offer a comprehensive benefits package that includes:
  • Insurance: Medical, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident coverage.
  • Paid Time Off: Vacation, Sick Leave, Paid Leave (as required by law), Holidays, Floating Holidays, Birthday Pay (after one year of service), and Jury Duty (as required by law).
  • Bonuses: Employee Recognition Awards, Employee Referral Bonus Program, and Bonus Program for Operations Manager, RVP, and executive positions.
  • Additional Benefits: 401K Retirement Savings Plan and Vehicle Allowance (based on location and position).
Qualifications:

Education/Experience:
A Bachelor's Degree or a significant amount of relevant experience and/or training, or an equivalent combination of education and experience. Exceptional communication skills, proficiency in budgeting or financial analysis, and technological proficiency in MS Word, Excel, PowerPoint, and Outlook are essential.

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