Service Advisor

5 days ago


San Jose, California, United States Holiday World RV Full time
Job Overview

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Holiday World RV. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and driving sales growth through upselling and cross-selling opportunities.

Key Responsibilities
  • Customer Service
    • Greet customers promptly and courteously, addressing their needs and concerns in a professional and friendly manner.
    • Listen attentively to customers, clearly articulating repair needs to technicians and ensuring accurate estimates of repair costs.
    • Upsell recommended services using low-pressure, high-integrity methods, driving sales growth and customer satisfaction.
  • Service Department Operations
    • Adhere to dealership policies on customer vehicle care and operation, ensuring a high level of customer satisfaction.
    • Follow up on each repair, keeping customers informed of progress and ensuring timely completion.
    • Inspect repair quality, ensuring all work is complete and meets dealership standards.
  • Communication and Collaboration
    • Communicate effectively with customers, technicians, and other team members, ensuring seamless coordination and timely completion of repairs.
    • Review and explain repairs and associated costs with customers, addressing any concerns or questions.
Requirements
  • A high school diploma or equivalency degree is required.
  • Experience in a service-related position is preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Benefits
  • Medical, Dental, and Vision Insurance
  • 401k Retirement Plan with Company matching
  • Paid Holidays
  • Paid Vacation
  • Annual Bonus Plan
  • Paid Training
  • Opportunity for growth and professional development


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