Automotive Service Advisor

7 days ago


San Jose, California, United States United Auto Group Full time
Job Summary

The Service Advisor is a key member of our team at United Auto Group, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our service department.

Key Responsibilities
  • Maintain a high level of customer satisfaction by providing accurate and timely information about vehicle repairs and maintenance.
  • Coordinate with customers to determine the nature of their mechanical issues and provide clear explanations of the necessary repairs.
  • Communicate effectively with customers to establish their method of payment and obtain approval for repairs.
  • Monitor and manage repair orders to ensure timely completion and accuracy.
  • Collaborate with the service team to ensure seamless communication and efficient workflow.
  • Provide exceptional customer service by responding to customer inquiries and resolving any issues in a professional and courteous manner.
  • Participate in ongoing training and development to stay up-to-date on the latest technologies and best practices in the automotive industry.
Requirements
  • Associate's degree or equivalent from a two-year college or technical school.
  • 6-12 months of experience in a related field, such as automotive repair or customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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