Service Advisor

5 days ago

San Francisco, California, United States Wise Auto Group Full time
Job Description

Wise Auto Group is seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities:

  • Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
  • Verify warranty and service contract coverage, develop estimates, and write repair orders.
  • Maintain accurate customer records and ensure seamless communication with customers and technicians.
  • Assist Service Department management in maintaining a smooth-running, efficient service department.
  • Efficiently determine correct part numbers and labor time when building external and internal work orders.
  • Ensure proper forms have signatures at time of vehicle intake and accurate information is recorded.
  • Assess warranty status of vehicle and communicate warranty concerns to technicians.
  • Greets all customers in a prompt and friendly manner as they enter and exit the service area.
  • Handle all customer concerns in a quick, efficient, and friendly manner, showing empathy and a positive attitude.
  • Maintain a positive team atmosphere in the service department and ensure the service counter is staffed at all times.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Meet established individual sales goals for parts and labor and meet established monthly department sales goals.
  • Professionally interact with staff from other departments and resolve issues regarding repair orders, parts, and payments in an expeditious but professional manner.
  • Monitor the drive isle, write-up area, and shop to ensure they are kept organized, clean of trash, and free of oil and vehicles are cleared at all times throughout the day.

Requirements:

  • High school diploma or GED at minimum, some college preferred.
  • General knowledge of Harley-Davidson maintenance, systems, parts, and diagnostics or the ability to quickly learn.
  • Superior communication and customer service skills.
  • Experience with point-of-sale and Parts and Service computer software, or the ability to quickly learn due to general knowledge and experience with computers.
  • Ability to get along with a broad customer base.
  • Current driver's license with motorcycle endorsement and a driving record acceptable to our insurance carrier.

Benefits:

  • Medical, dental, and vision insurance.
  • 401(k) plan with matching contributions.
  • Paid vacation, holiday, and sick pay.
  • Growth opportunities and complete paid training programs for rapid advancement.
  • Employee vehicle purchase plans.
  • Family culture with organized structure.
  • Long-term job security.
  • Associate discounts on vehicles, service, and parts purchases.
  • Employee recognition programs.
  • Leading competitive pay.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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