Service Advisor

4 days ago


San Juan Capistrano, California, United States Capistrano Ford Full time
About the Role

We are seeking a highly skilled and experienced Service Advisor to join our team at Capistrano Ford. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities
  • Customer Service: Provide prompt, courteous, and effective service to customers, ensuring that their needs are met and exceeded.
  • Service Order Management: Oversee service orders and the flow of work in the service department, ensuring that technicians have the necessary information and resources to complete tasks efficiently.
  • Communication: Communicate effectively with customers, technicians, and other team members to ensure that all parties are informed and aligned.
  • Problem-Solving: Troubleshoot and resolve customer complaints and issues in a timely and professional manner.
  • Team Leadership: Supervise and train service technicians, providing guidance and support to ensure that they have the skills and knowledge needed to perform their jobs effectively.
  • Inventory Management: Manage the inventory of parts and supplies, ensuring that the service department has the necessary resources to complete tasks efficiently.
  • Quality Control: Monitor and maintain high standards of quality in all aspects of service department operations.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: Minimum 2 years of experience in a service advisor or related role; experience in a fast-paced, customer-facing environment preferred.
  • Skills: Excellent communication and interpersonal skills; ability to work effectively in a team environment; strong problem-solving and analytical skills; ability to multitask and prioritize tasks effectively.
  • Certifications: Valid driver's license and clean driving record required; certifications in areas such as automotive repair or customer service preferred.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
  • Collaborative Work Environment: Collaborative and supportive work environment with a team of experienced professionals.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.


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