Service Advisor

4 days ago


San Francisco, California, United States Volvo San Francisco Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Volvo San Francisco. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Meet with customers to determine their needs for repair and/or service of their vehicle issues.
  • Build strong customer relationships to increase customer satisfaction and loyalty.
  • Maintain high standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
  • Monitor vehicle progress and update customers frequently to ensure timely completion of repairs.
  • Increase profitability by maximizing sales and executing retail promotions.
  • Oversee technicians working on customer vehicles, including time management, efficiency, parts ordering, and job completion times.
  • Participate in quality control to ensure high-quality service and repairs.
  • Develop and document Standard Operating Procedures as needed.
Requirements
  • High School Diploma or equivalent required.
  • Accredited training in service advisor skills, customer satisfaction, and quality control is preferred.
  • Automotive service advisor experience is required.
  • Strong communication and interpersonal skills are essential for success in this role.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Must be willing to submit to a background check and drug screen.
What We Offer
  • Competitive compensation package including salary and incentives.
  • Opportunities for career growth and advancement within our company.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays for relaxation and rejuvenation.
  • Professional development opportunities to enhance your skills and knowledge.

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