Front Office Representative

3 days ago


Dallas, Texas, United States RAYUS Radiology Full time
Job Summary

RAYUS Radiology is seeking a highly organized and detail-oriented Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing exceptional patient service and support to our patients and referring professionals.

Key Responsibilities:
  • Registration: Greet and check-in patients scheduled for imaging services, register demographic information, and process payment plans and copays.
  • Phone Handling: Answer phones and handle calls in an efficient and friendly manner, field calls appropriately for center associates, and act as a liaison between technologists and patients waiting for exams.
  • Front Office Operations: Maintain the front office lobby area, straighten magazines, organize coffee supplies, and assist with general office clean up.
  • Supply Management: Order office supplies as needed and maintain a supply of patient information sheets.
  • Insurance Verification: Verify patient insurance, pre-certify exams with insurance companies, obtain insurance authorization, and handle release of information requests.
  • Scheduling: Arrange transportation, interpreters, and hotel accommodations for patients, enter and submit patient exam orders, verify orders match exam schedules, and schedule referrals and walk-in patients.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a medical office setting preferred.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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