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Front Office Manager

2 months ago

Dallas, Texas, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.

Key Responsibilities

  • Guest Services
    • Anticipate and respond to guest needs, ensuring prompt and professional service at all times.
    • Manage guest complaints and resolve issues in a timely and satisfactory manner.
  • Front Office Operations
    • Oversee the daily operations of the front office, including check-in, check-out, and room assignments.
    • Manage the MICROS system, ensuring accurate and efficient processing of transactions.
  • Team Management
    • Supervise and train front office staff, including front desk agents, front office supervisors, and guest service aides.
    • Develop and implement effective training programs to enhance staff performance and productivity.
  • Communication and Collaboration
    • Communicate effectively with other departments, including housekeeping and engineering, to ensure seamless guest service.
    • Collaborate with the general manager to handle special requests, group blocking, and unusual circumstances.

Requirements

  • High work ethic and self-initiative.
  • Proven customer service and problem-solving experience.
  • Regular attendance and adaptability to varying schedules.
  • Ability to focus and maintain attention to tasks despite frequent interruptions.