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Front Office Coordinator

2 months ago

Dallas, Texas, United States New Friends New Life Full time
Position Overview

Salary: $21.64 / Hour

New Friends New Life is dedicated to restoring and empowering individuals affected by trafficking and sexual exploitation. Our mission is to raise awareness about these critical issues while providing essential support services.

Role Summary

The Front Office Coordinator plays a vital role as the first point of contact within our organization. This position is essential in creating a welcoming atmosphere for all visitors and clients. Additionally, the Coordinator is responsible for managing the intake process for women seeking access to our programs and services.


Key Responsibilities

  • Utilizes independent judgment and discretion in handling significant matters related to clients and office functions, demonstrating strong decision-making and problem-solving abilities.
  • Manages all incoming calls during business hours, ensuring the reception area is adequately staffed at all times.
  • Employs a trauma-informed approach to conduct phone intakes with potential clients, assessing their eligibility for our various programs and services.
  • Coordinates scheduling for initial appointments with Case Managers for new clients.
  • Oversees the office security system to ensure safe entry for members and guests.
  • Responsible for procuring and maintaining office and kitchen supplies.
  • Reports maintenance issues to the appropriate parties and ensures the front office and kitchen remain organized and tidy.
  • Handles the collection and distribution of mail and packages.
  • Provides administrative support to various departments, including executive leadership.
  • Documents and manages in-kind donations received.

Qualifications and Skills Required

  • Bachelor's degree is required (preferably in Social Work or a related field).
  • Outstanding interpersonal skills with a strong focus on customer service.
  • Professional and courteous telephone communication skills.
  • Warm, inviting, and nonjudgmental attitude.
  • High level of discretion and ability to maintain confidentiality to protect client privacy.
  • Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong team player with a willingness to assist others.