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Front Office Manager

2 months ago

Dallas, Texas, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.

Key Responsibilities

  • Guest Services
    • Anticipate and respond to guest needs, ensuring prompt and courteous service at all times.
    • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Staff Management
    • Supervise and train front office staff, including front desk agents, supervisors, and other support staff.
    • Develop and implement effective staffing plans to meet business needs.
  • Operational Management
    • Manage front office operations, including MICROS system management and daily transactions.
    • Collaborate with other departments, such as Housekeeping and Engineering, to ensure seamless guest services.
  • Problem Solving
    • Resolve guest complaints and concerns in a professional and courteous manner.
    • Develop and implement creative solutions to improve guest satisfaction.
  • Requirements
    • High work ethic and self-initiative.
    • Proven customer service and problem-solving experience.
    • Regular attendance and adaptability to varying schedules.