Visitor Services Coordinator
1 week ago
Dolly Parton's Stampede offers a variety of family-oriented entertainment options in Pigeon Forge, TN. As a vital member of our team, our guest services representatives play a crucial role in ensuring that we consistently exceed guest expectations.
Key Responsibilities:
- Act as the first point of contact for visitors, providing assistance with admissions, reservations, ticket modifications, and other related inquiries in a professional manner.
- Exhibit a friendly, positive demeanor while promoting a culture of exceptional customer service.
- Maintain a thorough understanding of the various theaters and attractions.
- Address and rectify any errors or issues regarding bookings and reservations.
- Distribute tickets to guests upon their arrival at the venue.
- Demonstrate proficiency in data entry within the ticketing system and maintain a professional telephone presence.
- Engage in cross-training to handle various roles, including ticket booth operations, greeting guests, and managing phone reservations.
Qualifications:
- Must be at least 18 years old.
- A high school diploma or GED, or an equivalent combination of education and experience is required.
Physical Requirements:
- Ability to stand and walk continuously on level surfaces and stairs.
- Effective communication skills, both hearing and speaking, at a conversational level.
- Frequent use of computers and ticketing systems.
- Ability to adapt to varying temperature and humidity levels.
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