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Kitchen Expo Coordinator

2 months ago

Pigeon Forge, Tennessee, United States Hard Rock Cafe Full time
Job Overview

Company Profile

Hard Rock International (HRI) stands as a premier global entity with a presence in over 70 nations, encompassing 265 venues that feature owned, licensed, or managed Rock Shops, Live Performance Venues, and Cafes. HRI has also ventured into the digital space with Hard Rock Digital, an online sportsbook and gaming platform launched in 2020. With a remarkable collection of over 86,000 pieces of authentic music memorabilia, Hard Rock showcases its heritage at locations worldwide. The brand has consistently received accolades for outstanding guest satisfaction and has been recognized as a leader in diversity and employee satisfaction.


Key Responsibilities

The primary role of the Expo is to ensure that culinary orders are prepared efficiently, guaranteeing that all dishes for a table are served simultaneously. The Expo acts as a crucial communication link between the kitchen and service staff, ensuring the quality, accuracy, and promptness of all orders.

  • Manage product receipt and inventory.
  • Prepare recipes and menu items according to specifications.
  • Label, date, cover, and refrigerate prepped items appropriately.
  • Perform opening, closing, and side duties, including setup, stocking, and breakdown of kitchen and expo stations.
  • Maintain cleanliness and organization in the kitchen, line, expo, dish room, and back dock areas.
  • Wash dishes and operate dishwashing equipment.
  • Adhere to safety and sanitation protocols.
  • Exhibit a sense of urgency in all tasks.
  • Implement recycling practices where applicable.
  • Interpret order tickets or automated Kitchen Display System accurately.
  • Assemble orders while verifying product quality and specifications.
  • Possess extensive product knowledge.
  • Handle re-cook, special prep, long ticket, and large party procedures efficiently.
  • Communicate professionally with colleagues and Front-of-the-House staff.
  • Serve as a liaison between the kitchen and service teams.

This job description outlines the essential functions of the position; it does not encompass all tasks that may be assigned.


Qualifications

Experience, Education, and Certifications

  • Ability to perform tasks requiring bending and reaching.
  • Capable of lifting and transporting items weighing up to 100 pounds.
  • Willingness to stand or move for extended periods.
  • Ability to rotate or twist body parts in a circular motion.
  • Tolerance for exposure to heat, cold, chemicals, and a noisy environment.
  • Maintain a professional appearance and adhere to uniform guidelines.
  • Practice general safety and sanitation standards diligently.
  • Remain composed in a fast-paced environment.
  • Demonstrate strong organizational skills and attention to detail.
  • Exhibit a friendly and positive demeanor towards guests and coworkers.

Skills

  • Strong leadership and interpersonal abilities, verifiable by peers and supervisors.
  • Consultative skills with the ability to work cross-functionally.
  • Excellent verbal and written communication skills.
  • Strong problem-solving capabilities with a focus on developing effective solutions.
  • Aspirations to advance within Hard Rock as a General Manager.

Physical Demands

  • Ability to navigate throughout the corporate office and cafes during visits, involving standing, walking, kneeling, and bending for extended periods.
  • Capability to sit for prolonged durations.
  • Ability to perform repetitive movements with arms, hands, and wrists.
  • Effective verbal communication and auditory perception.
  • Manual dexterity and hand-eye coordination, including working with hands above shoulder level.
  • Ability to regularly move objects weighing up to 10 pounds.
  • Tolerance for exposure to varying temperatures and environmental conditions.