Field Service Support Specialist

7 days ago


New York, New York, United States TA Instruments Full time
Job Title: Field Service Support Specialist

TA Instruments is seeking a highly skilled Field Service Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert support to our customers and internal stakeholders.

Key Responsibilities:
  • Provide technical support to customers and internal stakeholders via phone, email, and on-site visits.
  • Diagnose and troubleshoot complex instrument and software problems.
  • Develop and maintain technical documentation and training materials.
  • Collaborate with design engineering, software engineering, and manufacturing teams to resolve product quality issues.
  • Represent the Service Department at quality meetings and projects.
  • Prepare and maintain service reference documents and procedures.
Requirements:
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, or Materials Science Engineering.
  • Prior experience supporting analytical instrumentation and customer support.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and make decisions.
  • Travel up to 30-40% domestically and internationally.
About TA Instruments:

TA Instruments is a leading specialty measurement company with a global presence. We are committed to delivering innovative solutions to the life, materials, and food sciences. Our team is driven by a passion for problem-solving and a commitment to excellence.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply.



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