Senior IT Field Support Specialist
2 months ago
**Job Title:** Senior IT Field Support Specialist
**Job Summary:**
We are seeking a highly skilled and experienced Senior IT Field Support Specialist to join our team at Chelsea Technologies. As a Senior IT Field Support Specialist, you will be responsible for providing top-notch Level 2 technical support to our clients, both remotely and on-site.
Key Responsibilities:
- Provide Level 2 technical support to clients via phone, email, and on-site visits.
- Diagnose and resolve complex technical issues related to hardware and software configurations.
- Act as a single point of contact for clients for all types of service requests.
- Communicate effectively with clients to keep them informed of incident progress and notify them of impending changes.
- Perform on-site visits for necessary changes or troubleshooting.
- Build strong relationships with clients through clear communication and prompt follow-through.
- Improve customer service, perception, and satisfaction.
- Escalate service requests that cannot be scheduled within agreed service levels.
Requirements:
- At least 2 to 3 years of professional IT service desk and/or on-site support experience with a minimum of Level 2 proficiency.
- Past Managed Service Provider (MSP) experience preferred.
- Excellent customer service skills.
- Problem-solving skills.
- Critical thinking.
- Excellent verbal and written communication skills.
- Proficiency with Windows Operating Systems (Windows 10 and 11) and Apple Mac.
- Proficiency with Windows Server environments, Active Directory, Group Policy, Office 365.
- Proficiency with the Azure Platform, Azure Virtual Desktop, and Azure Active Directory.
- Proficiency with Office 365, M365, and licensing.
- Proficiency with LAN/WAN/Wireless - Switches, Routers, Access Points, and Firewalls.
- Remote desktop services.
- Network Printers and Scanners.
- Cable management.
- Backup solutions.
- ConnectWise and IT Glue knowledge is a plus.
- MS Intune/Mobile Device Management.
- Video conferencing and audio/video equipment.
- Technical documentation.
Education:
- Bachelor's degree in IT or equivalent work experience.
- Microsoft Certifications and/or any other IT-related certifications are a plus.
- Past MSP Experience is a plus.
Salary: $75,000 - $85,000
-
MAC/PC Field Support Specialist
2 weeks ago
New York, New York, United States Lincoln IT Full timeJob OverviewWe are seeking a skilled Technical Support Engineer to join our team at Lincoln IT. As a MAC and PC Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their systems are running smoothly and efficiently.Key Responsibilities:Provide phone and remote support for workstation...
-
Senior Residential Field Specialist
3 weeks ago
New York, New York, United States CLEAResult Full timeJob Title: Senior Residential Field SpecialistCLEAResult is seeking a highly skilled and experienced Senior Residential Field Specialist to join our team. As a key member of our field operations team, you will be responsible for conducting energy efficiency audits, verifications, and other technical data gathering activities in a defined territory.Key...
-
Apple Field Support Specialist
2 weeks ago
New York, New York, United States American IT Systems Full timeJob Title: Apple SME/Client Experience ManagerAt American IT Systems, we are seeking a highly skilled Apple SME/Client Experience Manager to join our team.Key Responsibilities:Provides Apple SME guidance to America's technical support team.Develops and implements client experience improvement initiatives using analytical and subjective data.Works closely...
-
Senior Field Marketing Specialist
1 week ago
New York, New York, United States Software Improvement Group Full timeJob Title: Senior Field Marketing SpecialistJob Summary:We are seeking a highly skilled Senior Field Marketing Specialist to drive demand through field and demand generation programs to meet or exceed revenue goals for the region's sales teams.Key Responsibilities:Develop and drive targeted B2B SaaS marketing programs to generate awareness, and a quality...
-
Senior Desktop Support Specialist
3 weeks ago
New York, New York, United States City of New York Full timeJob Title: Senior Desktop Support SpecialistWe are seeking a highly skilled Senior Desktop Support Specialist to join our team at the City of New York. As a key member of our Information Technology Services (ITS) organization, you will be responsible for providing technical support and guidance to our staff.Key Responsibilities:Troubleshoot and resolve...
-
Senior Court Support Specialist
3 weeks ago
New York, New York, United States Center for Alternative Sentencing and Employment Services Full timeJob Title: Senior Court Support SpecialistCASES is seeking a highly skilled and experienced Senior Court Support Specialist to join our team in Manhattan. This is a unique opportunity to work in a first-of-its-kind position that combines court and community work.Job Summary:The Senior Court Support Specialist will provide support to our new initiative within...
-
Senior Court Support Specialist
2 weeks ago
New York, New York, United States Center for Alternative Sentencing and Employment Services Full timeJob Title: Senior Court Support SpecialistCASES is seeking a Senior Court Support Specialist to provide support to our new initiative within the Supervise Release program at CASES in Manhattan.The Senior Court Specialist will involve enrolling clients in court and conducting supervision appointments in the field. This role uniquely focuses on building and...
-
Senior Desktop Support Specialist
3 weeks ago
New York, New York, United States City of New York Full timeJob Title: Senior Desktop Support SpecialistJoin the City of New York's Information Technology Services (ITS) team as a Senior Desktop Support Specialist. This role is part of the Department of Social Services (DSS) and will be responsible for providing technical support for Windows desktops, laptops, and MAC devices.Key Responsibilities:Troubleshoot and...
-
Field Support Technician
3 weeks ago
New York, New York, United States Lincoln IT Full timeJob DescriptionLincoln IT, a leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is seeking a skilled Field Support Technician to join our team.The ideal candidate will have at least 1 to 3 years' experience with Microsoft OS, a variety of desktop applications, and expertise in supporting client hardware.Key...
-
Senior Desktop Support Specialist
3 weeks ago
New York, New York, United States City of New York Full timeJob Title: Senior Desktop Support SpecialistJoin the City of New York's Information Technology Services (ITS) team as a Senior Desktop Support Specialist. This role is responsible for providing technical support and maintenance for desktop computers, laptops, and other devices across the city.Key Responsibilities:Troubleshoot and resolve technical issues...
-
Senior Technology Support Specialist
4 weeks ago
New York, New York, United States Brookfield Asset Management Full timeJob Title: Senior Technology Support SpecialistBrookfield Asset Management is seeking a highly skilled Senior Technology Support Specialist to join our Technology Services team. As a key member of our team, you will be responsible for providing exceptional technical support to our users, with a focus on our Executive members.Key Responsibilities:Provide...
-
IT Field Support Specialist
2 days ago
New York, New York, United States Pomeroy Full timeWe are currently seeking an IT Field Support Specialist in a dynamic retail environment. This is a full-time, direct hire opportunity that will require driving to retail sites to perform routine maintenance on Point-of-Sale (POS) equipment.The IT Field Support Specialist is an exciting opportunity for entry-level technicians to gain hands-on experience in a...
-
Senior IT Support Specialist
1 week ago
New York, New York, United States SourcePro Search, LLC Full timeWe are seeking a highly skilled Senior IT Support Specialist to join our team at SourcePro Search, LLC. The ideal candidate will have a strong background in Microsoft Exchange environments and a proven track record of providing top-notch support and services to global business operations.The Technology Services department is dedicated to delivering...
-
Senior Trading Applications Support Specialist
2 weeks ago
New York, New York, United States APN Healthcare Solutions Full timeJob Title: Senior Trading Applications Support SpecialistAPN Consulting is seeking a highly skilled Senior Trading Applications Support Specialist to join our team. As a key member of our trading support team, you will be responsible for providing expert-level support to our trading desk, ensuring the smooth operation of our trading systems and...
-
IT Support Specialist
1 week ago
New York, New York, United States Lincoln IT Full timeJob OverviewWe are seeking a full-time IT Support Specialist to provide phone and on-site support for workstation issues. Responsibilities include troubleshooting and resolving customer system problems, installing new software and upgrades, and providing desktop support.Responsibilities Provide phone support and on-site remediation for workstation issues...
-
Senior IT Support Specialist
2 weeks ago
New York, New York, United States Forward Progress Staffing Full timePosition: Senior IT Support Engineer (Level 3)Key Responsibilities:Prioritize and resolve complex technical issues from IT Support Specialist teams.Collaborate with Security, Networking, and Systems teams to address technical problems.Deliver high-level support to clients and partners.Maintain detailed documentation for incidents and...
-
Senior IT Support Specialist
3 weeks ago
New York, New York, United States Forward Progress Staffing Full timeSenior IT Support Specialist OpportunityPosition: Senior IT Support Engineer (Level 3)Key Responsibilities:Resolve complex technical issues and prioritize escalated support requests.Collaborate with cross-functional teams to address technical problems.Deliver high-level support to senior clients and partners.Maintain detailed documentation for incidents and...
-
Senior Technology Support Specialist
4 weeks ago
New York, New York, United States Brookfield Asset Management Full timeJob Title: Senior Technology Support SpecialistBrookfield Asset Management is seeking a highly skilled and experienced Senior Technology Support Specialist to join our team. As a key member of our Technology Services group, you will be responsible for providing exceptional technical support to our users, with a focus on our Executive members.Key...
-
Senior IT Quality Assurance Specialist
2 weeks ago
New York, New York, United States GLOBAL PACIFIC SUPPORT Full timeJob Title: Senior IT Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Senior IT Quality Assurance Specialist to join our team at GLOBAL PACIFIC SUPPORT. As a key member of our QA team, you will be responsible for ensuring the quality and reliability of our software applications.Key Responsibilities:* Analyze requirements and create...
-
Application Support Specialist
2 weeks ago
New York, New York, United States Lincoln IT Full timeJob Summary:Lincoln Computer Services is seeking a highly skilled Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our collaboration platforms, including Office 365, Box, Zoom, and OneDrive.Key Responsibilities: Provide tier 1 and tier 2...