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Field Service Specialist

2 months ago

New York, New York, United States Syntricate Technologies Full time

Job Title: Field Service Specialist

At Syntricate Technologies, we are seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for providing technical support and services to our clients.

**Key Responsibilities:**

* Provide technical support and services to clients on-site and remotely
* Troubleshoot and resolve technical issues with PC/Mobile/Hardware, Meeting Rooms & Events Support, Smart Hands Collaboration & Telephony Equipment, and Office Moves
* Collaborate with various teams to resolve technical issues
* Organize workload for effective implementation
* Interact effectively with clients at all levels with sensitivity to cultural diversity

**Requirements:**

* 6-8 years of experience in Field Services/Onsite Support Services
* Good technical knowledge of Windows operating system (Windows 10)
* Knowledge of Microsoft Office 2016 (Office 365)
* Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
* Ability to perform remote troubleshooting and provide clear instructions
* Experience in handling Windows Imaging Project
* Experience in software development, processes, and methods
* Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools

**Nice to Have:**

* Knowledge of SCCM and Intune administration
* Knowledge of mass OS deployments
* Experienced in maintaining multiple OS image and hardware models
* Experience in Microsoft OEM Pre-installation Kit (OPK) tools
* Knowledge of PXE and DHCP functionality

If you are a motivated and experienced Field Service Specialist looking for a new challenge, please submit your application.