Field Service Engineering Specialist

1 week ago


New York, New York, United States Pachyderm Consulting Full time
Job Overview

This role involves a balanced mix of remote and fieldwork. As a Field Service Engineering Specialist, your primary responsibilities will include:

  • Delivering expert on-site troubleshooting and assisting with the installation and removal of various equipment for clients.
  • Utilizing our ticketing system to manage and resolve service requests, ensuring clear communication with clients regarding the status of their inquiries at every stage.
  • Providing exceptional client service by ensuring a friendly, efficient, and supportive experience.
  • Maintaining accurate client documentation to ensure all records are up-to-date and comprehensive.
  • Identifying and addressing potential risks proactively to mitigate any issues that may arise.
  • Submitting timesheets in a timely manner to ensure accurate tracking of work hours.
About Pachyderm Consulting

Pachyderm Consulting has been at the forefront of managing IT networks and infrastructure since 1997. As the landscape of computing, office technology, and IT security evolves, our commitment to delivering innovative IT solutions and services continues to grow.

Our mission is centered around ensuring that your technology aligns perfectly with your business needs. We strive to enhance the benefits of Information Technology by providing tailored, cost-effective solutions, offering as much or as little human support as required.

We Tame Technology. So you don't have to.


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