Food and Beverage Operations Leader

2 weeks ago


Atlantic City, New Jersey, United States Showboat Hotel & Island Waterpark Full time
Job OverviewPosition Summary:

The Food and Beverage Operations Leader is tasked with overseeing the Food and Beverage services within the designated area and shift, ensuring a remarkable guest experience. The primary objective is to enhance sales and profitability through exceptional customer satisfaction and staff engagement.

Key Responsibilities:
  • Operational Oversight:
    • Manage the daily functions of the Food and Beverage division, guaranteeing efficiency and top-notch service.
    • Ensure adherence to health and safety guidelines, including sanitation protocols.
    • Formulate and execute operational policies, procedures, and standards.
  • Guest Experience:
    • Uphold a guest-centric approach, promptly addressing and resolving customer inquiries and complaints.
    • Evaluate guest satisfaction metrics and respond to feedback and concerns.
    • Ensure that all food and beverage offerings are presented and served to exemplary standards.
  • Team Leadership:
    • Supervise Food and Beverage personnel, ensuring they deliver outstanding customer service.
    • Organize staff schedules and manage labor expenses within budgetary constraints.
    • Conduct performance assessments and provide constructive feedback and coaching to team members.
Qualifications:
  • Education:
    • A degree in Hospitality Management, Culinary Arts, Business Administration, or a related discipline is preferred but not mandatory.
  • Experience:
    • A minimum of 3-5 years in a food and beverage management capacity, ideally within a high-volume environment.
    • Demonstrated experience in budget management and financial oversight.
    • Proficient in staff training and development initiatives.


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