Seasonal Food Service Attendant

2 weeks ago


Atlantic City, New Jersey, United States Hard Rock Hotel & Casino Atlantic City Full time
Job Overview

The role of the server is crucial in delivering exceptional food and beverage service, ensuring that guests enjoy a memorable experience.


Key Responsibilities

  • Greet and acknowledge each guest warmly, maintaining eye contact and a friendly demeanor, using their name when possible.
  • Express gratitude to guests and provide a sincere farewell.
  • Anticipate and respond to guests' service needs proactively.
  • Engage guests in discussions about their visit, available services, and local attractions.
  • Answer phone calls with professionalism, ensuring promptness and clarity in communication.
  • Utilize clear and professional language when interacting with guests and colleagues.
  • Monitor dining areas for seating availability, service quality, safety, and guest satisfaction.
  • Accurately take guest orders while employing suggestive selling techniques.
  • Serve food and beverages efficiently throughout the dining venue.
  • Deliver food from the kitchen to guests in the dining area.
  • Assist in clearing and setting tables during the shift.
  • Complete opening and closing tasks as required.
  • Ensure menus are current, clean, and well-stocked.
  • Arrange seating for groups with special requirements while minimizing disruption to other guests.
  • Process guest orders through the point-of-sale system.
  • Follow cash handling policies diligently.
  • Maintain confidentiality of guest information in compliance with PCI standards.
  • Safeguard sensitive guest details such as names and payment information.
  • Adhere to property control standards and cash handling procedures.
  • Keep work areas clean and organized throughout the shift.
  • Report maintenance issues to management promptly.
  • Fulfill additional reasonable requests from management.
  • Consult with a supervisor before concluding the shift.

Qualifications

  • At least six months of relevant experience is required.
  • Availability to work varied schedules, including evenings, weekends, and holidays.
  • Effective communication skills in English, particularly related to job responsibilities.
  • Ability to adapt to changing circumstances.
  • Knowledge of state liquor laws and beverage control procedures.
  • Certification in safe food handling is mandatory.


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