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Food and Beverage Operations Leader
2 months ago
The Food and Beverage Operations Leader is tasked with overseeing the Food and Beverage services within the designated outlet and shift, ensuring a superior guest experience. The primary objective is to enhance sales and profitability through exceptional customer satisfaction and effective employee involvement.
Key Responsibilities:- Operational Oversight:
- Manage the daily functions of the Food and Beverage division, ensuring operational efficiency and top-notch service quality.
- Guarantee adherence to health and safety protocols, including sanitation practices.
- Formulate and execute operational guidelines, policies, and standards.
- Guest Engagement:
- Uphold a guest-centric philosophy, promptly addressing and resolving customer complaints and feedback.
- Assess guest satisfaction metrics and respond to customer inquiries and remarks.
- Ensure all food and beverage offerings are presented and served to exemplary standards.
- Team Leadership:
- Oversee Food and Beverage personnel, ensuring they deliver outstanding customer service.
- Organize staff schedules and manage labor expenses within financial constraints.
- Conduct performance assessments and provide constructive feedback and coaching to team members.
- Education:
- A degree in Hospitality Management, Culinary Arts, Business Administration, or a related discipline is preferred but not mandatory.
- Experience:
- A minimum of 3-5 years in a food and beverage management capacity, ideally within a high-volume setting.
- Demonstrated experience in budget management and financial oversight.
- Background in staff training and development is essential.