Healthcare Support Specialist

2 weeks ago

Middletown, United States UnitedHealth Group Full time

Sign-on Bonus: $1,000 for External Candidates

Explore opportunities with ProHealth Physicians, a member of the Optum family. At ProHealth Physicians, your efforts play a crucial role in enhancing the health and wellness of our community. Experience a collaborative environment, comprehensive medical resources, and a strong dedication to outstanding care and service.

Are you prepared to make a significant impact in the healthcare sector? If so, you could be the vital addition to our care team. As part of the Optum and UnitedHealth Group family, ProHealth Physicians presents new avenues for professional development. Here, you will benefit from:

  • Outstanding teamwork
  • Comprehensive medical resources
  • Dedicated professionals focused on patient-centered care

Position Overview:

  • Location: Middletown, CT
  • Department: Family Practice
  • Hours: Full-time, 40 hours per week, Monday to Friday, between 8:30 AM and 5:00 PM

The Medical Assistant plays a key role in supporting the care team and its patients through various clinical and administrative responsibilities, including patient intake, responding to patient inquiries, and documenting patient interactions. The MA operates within the Connecticut scope of practice.

Key Responsibilities:

  • Deliver patient care, clinical summaries, and guidance on next steps or follow-up
  • Perform phlebotomy as required
  • Collaborate with the care team, preparing patients by collecting and recording clinical information according to established protocols
  • Manage patient interactions in line with approved protocols and scheduling guidelines
  • Execute standing orders in accordance with practice policies and procedures
  • Accurately document all patient interactions and clinical activities in the electronic health record (EHR) in a timely manner
  • Coordinate scheduling of tests, treatments, and follow-up visits for patients; assist patients in identifying appropriate external resources for disease management and other services; refer patients as necessary
  • Handle patient phone calls, taking complete messages and routing them to providers as needed through the EHR
  • Monitor task buckets to ensure timely responses to tasks, follow up on overdue orders/worklists, and track the status of critical referrals
  • In collaboration with Regional Nurse Managers, oversee temperature monitoring
  • Support the care team to ensure smooth office operations and the delivery of exceptional service through teamwork
  • Maintain up-to-date knowledge of current coding, OSHA, and CLIA regulations, as well as company policies
  • Adhere to all patient safety initiatives and infection control regulations
  • Perform additional duties as assigned

Become a part of ProHealth Physicians and contribute significantly to the future of healthcare in Connecticut. ProHealth Physicians is the leading community-based medical group in Connecticut, with primary care offices throughout the state. Our team of over 300 doctors and advanced practice clinicians provides care for individuals of all ages. We also offer in-house imaging and clinical lab services. Our focus is on disease prevention, equipping our patients and their communities with the necessary tools to maintain their health.

Required Qualifications:

  • Graduation from an accredited Medical Assistant program
  • Certification as a Medical Assistant, or the ability to obtain CMA/RMA within a specified timeframe
  • Proficient computer skills

Preferred Qualifications:

  • At least 1 year of experience as a Medical Assistant in a primary care environment
  • Experience with electronic health records (e.g., Epic)
  • Familiarity with medical terminology

At UnitedHealth Group, our mission is to assist individuals in leading healthier lives and improving the health system for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of race, gender, sexuality, age, location, or income. We are dedicated to addressing health disparities and enhancing health outcomes.

Diversity and Inclusion: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Workplace Policy: UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test prior to commencing employment.

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