Healthcare Support Specialist

1 week ago

Middletown, Rhode Island, United States ASPIRE DERMATOLOGY Full time
Position Overview

We are in search of dedicated and energetic Healthcare Support Specialists to assist in delivering exceptional patient care.

About Us: Aspire Dermatology is a reputable provider of comprehensive dermatological services, including skin assessments, cosmetic treatments, and specialized surgical procedures. The Healthcare Support Specialist plays a vital role, performing both clinical and administrative tasks to ensure outstanding patient care while collaborating with the Office Supervisor.

Work Schedule: Full Time, 40 hours per week, Monday to Friday, with flexible hours.

Compensation: $22.00 per hour, contingent upon qualifications, certifications, and experience.

Key Responsibilities:

  • Assist with daily operations, including verifying patient details, documenting medical histories, and confirming the purpose of visits using electronic devices.
  • Prepare patients for examinations and procedures, ensuring proper sterilization of equipment and providing educational support on pre- and post-care instructions.
  • Maintain cleanliness and sanitation of clinical spaces and instruments as required.
  • Manage inventory and supplies for clinical areas efficiently.
  • Handle routine phone inquiries from patients, pharmacies, and referring healthcare providers.
  • Uphold patient confidentiality and adhere to HIPAA regulations.
  • Understand patient demographics, verify insurance, manage prior authorizations, and collect payments accurately.
  • Input lab results, communicate with patients, and address inquiries regarding medications and lab outcomes using electronic medical record systems.
  • Demonstrate versatility by applying skills across various areas of medical practice and effectively using different software applications.
  • Be available to commute to various Aspire locations as needed and participate in a rotation across multiple offices.

Qualifications:

  • Completion of a Medical Assisting Program or relevant certification (CMA, RMA, CCMA, NCMA) OR at least one year of experience in a similar role.
  • Familiarity with medical terminology and anatomy is preferred.
  • Knowledge of CPT/ICD 10 coding.
  • Mandatory vaccinations for Influenza and COVID-19.
  • Strong computer skills and customer service orientation.
  • Typing proficiency of 40 WPM with attention to spelling and grammar.
  • Reliable transportation is essential.
  • Detail-oriented with the ability to adapt skills across different medical practice areas.
  • Ability to comprehend and implement policies, procedures, and protocols effectively.
  • Professional interaction with patients, providers, supervisors, and colleagues.
  • Capability to remain calm and effective in emergency situations.

Benefits:

  • 401(k) plan
  • Health insurance coverage
  • Dental and vision insurance
  • Accidental death and dismemberment insurance
  • Paid time off
  • Employee assistance programs
  • Employee discounts
  • Opportunities for career advancement
  • On-the-job training provided

For further details about our practice, please visit our website.

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