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Healthcare Support Specialist
2 months ago
Position Highlights
Department:
Family Medicine Middletown
Work Schedule:
Per Diem
Position Summary:
The Healthcare Support Specialist plays a crucial role within the patient care team.
Under the supervision of the Practice Manager, the Specialist carries out specific clinical responsibilities and assists Providers to ensure that every patient receives prompt and effective care.
The Specialist upholds strict patient confidentiality at all times and may also undertake general clerical or administrative tasks as directed.Essential Duties & Responsibilities:
Clinical Responsibilities performed under the guidance of the provider: Welcome patients to the practice and escort them to the examination room.
Conduct patient interviews to confirm the reason for the visit, gather medical history, and measure vital signs, height, and weight. For same-day acute visits, obtain temperature and pulse oximetry. Document all patient information in the Electronic Health Record in accordance with established policies and procedures.
Verify and record allergies, current medications, their strength and frequency, necessary refills, and preferred pharmacy. Ensure all relevant documentation, results, and reports are accessible to the provider for patient review.
Assist the provider during patient examinations and procedures as instructed.
Perform phlebotomy, collect blood and other specimens, label them, and prepare them for laboratory delivery. Document these procedures in the EHR. Conduct routine in-office laboratory tests.
Record the results in the EHR. Perform routine or diagnostic tests such as EKG and spirometry, providing reports to the provider for evaluation.
Prepare treatment rooms, ensuring they are clean and adequately stocked.Clean and sterilize instruments. Dispose of contaminated materials properly.
Manage patient communications (telephone encounters) as delegated by licensed clinical staff or providers. Prepare prescription refill documents for provider review and signature.
Maintain effective and organized systems to ensure timely workflow for patients and providers. Notify reception staff of any anticipated service delays.
Verify that the medical record number is included in the patient's demographic information. Obtain and enter the medical record number from the Results system if necessary.
Schedule patient appointments.
Prepare patient referrals and authorizations for specialist and hospital services.
Assist with the review and preparation of Home Healthcare Certifications and other documents (lab orders, diagnostics, etc.) as requested.
Adhere to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation). Adhere to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).
Other job-related duties as assigned.Minimum Qualifications:
High School Diploma or Equivalent Medical Assisting Certification Knowledge of medical terminology and medications Excellent customer service and communication skills
Preferred Qualifications:
1 year of experience working with electronic health records and 1 year of experience in an office-based physician practice.
Comprehensive Benefits Offered: Competitive and affordable benefits package, Continuing Education assistance, Tuition reimbursement. About Middlesex Health: The Smarter Choice for your Career. At Middlesex Health, we combine award-winning talent, state-of-the-art technology, and patient-centered care to enhance healthcare.
Through our partnership with the Mayo Clinic Care Network, Middlesex Health has access to the latest medical knowledge and research.
