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Healthcare Support Specialist

2 months ago

Middletown, Connecticut, United States Middlesex Health Full time

Position Overview

Department: Surgical Alliance Administration
Hours: 40.00 per week
Shift: Shift 1

Role Summary
The Healthcare Support Specialist (HSS) plays a crucial role within the patient care team.

Under the supervision of the Practice Manager, the HSS carries out specific clinical responsibilities and assists Providers to ensure that each patient receives prompt and effective care.

The HSS upholds strict patient confidentiality at all times.

Additionally, the HSS may undertake general clerical or administrative tasks as assigned.


Key Responsibilities

Clinical Duties: performed under the guidance of the provider:
- Greet patients upon arrival and escort them to the examination room.
- For new patients, conduct introductions.
- Interview patients to confirm the reason for their visit, gather medical history, and measure vital signs, height, and weight.
- For same-day acute visits, obtain temperature and pulse oximetry readings.
- Accurately document all patient information in the Electronic Health Record (EHR) in accordance with established policies and procedures.
- Confirm and record allergies, current medications, their strengths and frequencies, required refills, and preferred pharmacy.
- Ensure all documentation, results, and reports relevant to the visit are available for the provider's review with the patient.
- Assist the provider during patient examinations and procedures as needed.
- Perform phlebotomy, collecting blood and other specimens, labeling, and preparing them for laboratory delivery.
- Document these procedures in the EHR.
- Conduct routine in-office laboratory tests and record results in the EHR.
- Execute routine or diagnostic tests such as EKG and spirometry, providing results to the provider for evaluation.

- Maintain treatment rooms, ensuring they are clean and well-stocked.
- Clean and sterilize instruments, and dispose of contaminated supplies appropriately.
- Manage patient communications (telephone encounters) as delegated by licensed clinical staff/provider.
- Prepare prescription refill documents for provider review and signature.
- Maintain effective and organized systems to ensure timely workflow for patients and providers.
- Notify reception staff of any anticipated service delays.
- Verify that the medical record number is included in the patient's demographic information.
- Schedule patient appointments and prepare referrals/authorizations for specialist and hospital services.
- Assist with the review and preparation of Home Healthcare Certifications and other documents (lab orders, diagnostics, etc.) as requested.

Core Values: Adhere to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation).
Adhere to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).

Minimum Qualifications:
- High School Diploma or Equivalent
- Medical Assisting Certification
- Knowledge of medical terminology and medications
- Excellent customer service and communication skills
- CMA, RMA, or CCMA required

Preferred Qualifications:
- 1 year of experience working with electronic health records
- 1 year of experience in an office-based physician practice

Benefits:
- Comprehensive and competitive benefits package
- Shift differentials
- Continuing education assistance
- Tuition reimbursement
- Student loan relief through Fiducius
- Convenient access from major routes

About Middlesex Health:
The Smarter Choice for Your Career
Middlesex Health is recognized as one of Connecticut's Top Workplaces and is a Magnet designated organization. We combine award-winning talent, world-class technology, and patient-first care to enhance healthcare delivery.

Through our affiliation with the Mayo Clinic Care Network, Middlesex Health benefits from the most advanced medical knowledge and research available.