Desktop Support Specialist
4 days ago
**Job Summary**
We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Middletown, Pennsylvania. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their workstations are running smoothly and efficiently.
Key Responsibilities:
- Provide workstation software break-fix support
- Perform IMAC (Install, Move, Add, and Change) tasks, including PC installation, moves, adds, and changes
- Load images and manage assets
- Recover and tag assets
- Provide printer support and maintenance
- Assist with IT service management updates and other client support duties as needed
Requirements:
- Previous experience in desktop support is desired, but training will be provided for all entry-level new hires
- Knowledge of PC imaging and change management
- Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications:
- Certified Dell Technician
- Expertise in inventory control
What We Offer:
- A dynamic and virtue-centered work environment
- Ongoing learning and development opportunities
- A competitive salary and benefits package
About Us:
Desktop & Depot Support is a hybrid cloud and managed services consulting firm. We pride ourselves on our deep partnerships with IT services industry leaders and our commitment to providing exceptional support to our clients.
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