Customs Brokerage Senior Specialist

2 weeks ago


San Diego, California, United States FedEx Logistics Full time

Position Overview:
As a Senior Customs Brokerage Specialist, you will be responsible for delivering exceptional service to clients by ensuring the efficient movement of freight and cargo. Your role will involve guiding team members to meet operational goals effectively.

Key Responsibilities:
1. Provide outstanding customer service and resolve inquiries to facilitate timely freight release and movement.
2. Prepare, review, and submit necessary documentation to U.S. Customs and other relevant parties, ensuring compliance with all customs regulations.
3. Proactively identify and address potential issues that may hinder the timely processing of shipments.
4. Foster strong relationships with correspondent brokers and service providers to exceed customer expectations.
5. Address banking and letter of credit challenges, and advise clients on payment terms.
6. Manage accounts receivable, including the collection of overdue payments and coordination of billing issues.
7. Conduct accurate data entry and maintain records in compliance with company standards.
8. Perform root cause analysis as directed and support post-entry activities on behalf of clients.
9. Collaborate with various departments and maintain effective communication with stakeholders at all levels.

Qualifications:
1. High School Diploma or GED required; 24 months of experience in brokerage, transportation, or customer service is essential.
2. Proficiency in MS Office, Outlook, and office equipment is necessary.
3. Excellent verbal and written communication skills, along with strong organizational and interpersonal abilities.
4. Ability to manage a high volume of work and handle time-sensitive tasks independently or as part of a team.
5. Familiarity with HTS classification and U.S. Customs regulations is required.

Preferred Skills:
1. Experience with Cargowise and knowledge of harmonized tariff systems.
2. A minimum of 2 years of relevant work experience is preferred.

Compensation:
The salary range for this position is between $17.30 and $32.90, depending on experience and qualifications. Additional benefits may include health, vision, and dental insurance, retirement plans, and tuition reimbursement.

Company Overview:
FedEx Logistics specializes in providing comprehensive freight forwarding, customs brokerage, and trade advisory services to facilitate global shipping solutions for businesses of all sizes.



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