Facilities Operations Manager

2 weeks ago

Seattle, Washington, United States Downtown Emergency Service Center Full time
Job Overview

Days Off: Saturday, Sunday

Shift: Daytime Office Hours

Insurance Benefits: Comprehensive Dental, Life, Long-term Disability, and Medical Coverage (no premiums or payroll deductions for employee coverage)

Additional Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days annually), Retirement Plan

About Downtown Emergency Service Center (DESC):

DESC is a nonprofit organization dedicated to assisting individuals facing the challenges of homelessness, substance use disorders, and serious mental health issues. Our mission is to empower these individuals to achieve their fullest potential for health and well-being through a range of comprehensive services, treatment options, and housing solutions. We envision a community where no individual is left abandoned, ignored, or experiencing homelessness.

As a leading provider of services for multiply disabled adults who have faced chronic homelessness, DESC supports nearly 2,000 individuals daily. Our integrated service model is tailored to help clients secure and maintain safe, affordable housing. DESC is recognized both nationally and regionally for its innovative approaches to addressing homelessness.

Position Summary:

The Facilities Operations Manager plays a crucial role within the leadership team, overseeing ongoing building-related projects and tasks for a 177-unit Permanent Supportive Housing initiative designed for formerly homeless adults with disabilities. This role involves performing cleaning and minor repair tasks while coordinating with staff, maintenance teams, and external vendors to ensure that the facility and its grounds remain sanitary, safe, and operational.

Key Responsibilities:

  • Collaborate effectively with staff, tenants, neighbors, vendors, and external partners as part of the leadership team to maintain building-wide safety and security, while supporting tenant success.
  • Assist the Project Manager with operational tasks as needed.
  • Work with the Janitorial Supervisor to ensure adequate cleaning coverage and provide backup support when necessary.
  • Coordinate with maintenance, janitorial, and clinical staff to ensure timely procurement of supplies and materials for cleaning and minor maintenance needs.
  • Conduct high-quality cleaning and minor repair tasks across all areas of the facility, including individual apartments, common areas, offices, and outdoor spaces.
  • Respond to emergencies, initiate necessary maintenance actions, and manage debris and cleanup efforts.
  • Monitor and utilize building fire safety, surveillance, and electronic entry systems, providing feedback to the leadership team.
  • Track building water usage data and report findings to the leadership team.
  • Support operational efforts for unit remediation and maintenance, including preparations for inspections, in collaboration with the Project Manager and other relevant staff.
  • Develop and manage a schedule for unit inspections, ensuring proper notices are posted and work orders are generated and tracked.
  • Coordinate with external vendors for pest inspections and manage vendor access and follow-up treatments.
  • Address maintenance requests promptly, generating and tracking work orders to ensure timely completion.
  • Perform basic routine maintenance tasks, such as caulking and replacing light bulbs, as assigned.
  • Monitor facilities for damage and unsafe conditions, reporting concerns to the Project Manager and coordinating necessary repairs.

Additional Responsibilities:

  • Oversee all building operations in the absence of other leadership and clinical staff.
  • Ensure all interactions with tenants align with DESC's Mission and Core Values.
  • Participate in staff meetings and training sessions.
  • Other duties as assigned.

Qualifications:

Minimum Requirements:

  • One year of experience in janitorial or maintenance roles, or one year in an operations capacity within a similar supportive housing or shelter program.
  • Proficiency in using computers and electronic work order systems.
  • Demonstrated ability to coordinate and organize multiple stakeholders to complete complex tasks.
  • Basic knowledge of unskilled maintenance tasks and the ability to assess and prioritize maintenance requests.
  • Understanding of homelessness and the diverse characteristics of the homeless population.
  • Strong communication skills and the ability to work effectively with individuals from diverse backgrounds.
  • Ability to manage workload independently with minimal supervision.
  • Commitment to the philosophy and mission of DESC's Permanent Supportive Housing and principles of equity.
  • Ability to pass a Washington State Criminal background check.

Preferred Qualifications:

  • One year of supervisory experience.
  • Experience in human services, particularly with adults facing economic disadvantages, homelessness, mental illness, or substance use disorders.
  • Current Washington State Driver's License and a clean driving record.
  • Bilingual capabilities.

Physical Requirements:

The physical demands of this position require the ability to stand for extended periods, climb stairs, sit, communicate effectively, lift and carry items weighing up to 40 pounds, and operate computer systems. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Diversity Commitment:

DESC is committed to fostering diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The organization does not discriminate against any employee or applicant based on race, creed, color, sex, gender, sexual orientation, age, national origin, marital status, or disability in any employment practice, unless based on a bona fide occupational qualification. We encourage minorities and veterans to apply.

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