Customer Support Associate

2 weeks ago


Scranton, Pennsylvania, United States That's Great News Full time
About the Role

We are seeking a skilled Customer Support Assistant to help us deliver exceptional customer experiences. As a key member of our team, you will play a vital role in providing product and service information to our clients.

Key Responsibilities
  • Provide accurate and timely information about our products and services
  • Troubleshoot and resolve customer issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of our evolving products and services
Requirements
  • Previous experience in customer service, sales, or related fields
  • Ability to build rapport with clients and provide excellent communication skills
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive and professional demeanor
  • Desire to participate in professional development and take on new responsibilities

We offer a dynamic and supportive work environment that encourages growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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