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Customer Support Representative

2 months ago

Scranton, Pennsylvania, United States Azek Co. Full time

Customer Experience Specialist

Job Category: Customer Service Requisition Number: CUSTO002166

Position Overview

The AZEK Company - We prioritize our employees.

As a leading manufacturer of innovative, low-maintenance building materials, we are dedicated to enhancing the use of recycled resources. Our headquarters are located in Chicago, and we operate multiple business units, including AZEK Building Products, Versatex, Scranton Products, and Vycom.

Employee Benefits

We are committed to our workforce by offering competitive compensation, weekly pay, comprehensive benefits at reasonable costs, a 401(k) match, paid holidays, vacation time, and opportunities for professional growth.

Key Responsibilities

  1. Maintain professional communication with clients to ensure overall satisfaction.
  2. Utilize designated tools to manage support inquiries, responding to customer emails promptly.
  3. Employ phone system software to accurately track availability and manage customer calls.
  4. Process no-charge orders and credits in the ERP system while maintaining corresponding claim cases.
  5. Handle sample and literature requests as needed.
  6. Provide backup support for assigned partners, including managing support queues and processing orders.
  7. Stay informed about products and programs to assist customers effectively.
  8. Report product issues or customer concerns to the Customer Service Manager for resolution.
  9. Assist with order entry and related administrative tasks as required.

Qualifications

Competencies:

  • Adaptability: Open to change and able to manage a variety of tasks.
  • Attention to Detail: Meticulous in completing work accurately.
  • Communication: Strong verbal and written communication skills.
  • Goal Orientation: Ability to set and achieve objectives within timelines.
  • Independence: Capable of working autonomously with minimal supervision.
  • Integrity: Trustworthy and transparent in all dealings.
  • Teamwork: Collaborate effectively to serve customers.
  • Accountability: Responsible for actions and outcomes.
  • Customer Focus: Committed to meeting customer needs while adhering to company policies.

Education and Experience

High School Diploma or GED required. A minimum of two years of relevant experience is preferred. Proficiency in Microsoft Office applications is essential; familiarity with ERP systems is a plus.

We are looking for dedicated individuals who are passionate about delivering exceptional customer service and contributing to our mission.