Service Associate

2 weeks ago


Scranton, Pennsylvania, United States The GIANT Full time
About The GIANT Company

We are a leading retail company committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is built on putting our customers first, doing what's right, winning together, and making ideas happen.

Job Summary

We are seeking a highly motivated and customer-focused Service Associate to join our team. As a Service Associate, you will play a critical role in delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe store environment.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Bag items at checkout, restock returns, retrieve carts from the parking lot, and perform other tasks as assigned by management.
  • Maintain a clean and safe store environment, including sweeping and mopping floors, emptying trash, and restocking shelves.
  • Operate equipment and tools safely and efficiently, following company procedures and guidelines.
  • Work collaboratively with other team members to achieve sales and customer service goals.
Requirements
  • Must be authorized to work in the U.S.
  • Must be able to communicate and understand company policies and safety regulations.
  • Must meet the ergonomic and physical requirements for this position.
  • Must be able to use, or learn to use, the equipment and tools used to perform this job.
  • Must meet the company performance standards for the job, including regular attendance and completing the company introductory period.
Physical Requirements
  • Shift hours: minimum 4-hour shifts or more depending on business needs.
  • Job cycles: continual maximum.
  • Lift/carry: 50 lbs.
  • Stand 55%, sit 0%, walk 45%.
  • Category IV: lifting, carrying, P/P up to 50 lbs.
  • Max pull static: 20 lbs.
Preferred Requirements
  • Team members are responsible for understanding company policy and procedures as promulgated in the policy and procedure manual and the team member handbook.
About Our Company Culture

We are an equal opportunity employer and comply with all applicable federal, state, and local laws. We value diversity and inclusion in the workplace and are committed to creating a positive and respectful work environment.


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