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Patient Services Coordinator

2 months ago

Spokane, Washington, United States Providence Health & Service Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Specialist to join our team at Providence Holy Family Hospital in Spokane, WA. As a Patient Services Specialist, you will play a critical role in ensuring the smooth operation of our patient scheduling and registration processes.

Key Responsibilities
  • Perform a variety of tasks related to patient scheduling, pre-registration, and authorization/verification of benefits in a fast-paced environment.
  • Cultivate working relationships between therapists, practitioners, and patients to ensure seamless communication and care.
  • Provide exceptional customer service to patients, families, and staff, maintaining a positive and respectful demeanor at all times.
  • Work collaboratively with department leadership to achieve operational goals and objectives.
  • Stay up-to-date on changing regulations and policies, ensuring compliance with all relevant laws and guidelines.
Requirements
  • 1 year of experience in patient scheduling or a related field.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Proficiency in computer software and systems, including electronic health records.
Preferred Qualifications
  • 1 year of experience in billing or insurance company operations.
  • Knowledge of healthcare regulations and compliance standards.
About Providence

Providence is a not-for-profit health system that serves the Inland Northwest, with a commitment to providing high-quality, patient-centered care. We are dedicated to fostering a culture of respect, empathy, and compassion, and we believe that every workforce member has the right to work in an environment that is free from all forms of unlawful discrimination and harassment.