Patient Experience Coordinator
3 days ago
At CHAS Health, we are dedicated to delivering exceptional patient care and improving the overall health of the communities we serve.
Job Summary:We are seeking a highly skilled and compassionate Patient Experience Specialist to join our team. As a key member of our healthcare team, you will be responsible for providing excellent customer service, managing health records, and coordinating referrals.
Key Responsibilities:- Provide exceptional customer service as the first point of contact for CHAS Health
- Determine the needs of callers and manage calls appropriately
- Deliver accurate information about CHAS Health services, locations, and providers
- Respond to requests for copies of health records and ensure proper paperwork is on file
- Process, store, and retrieve electronic health information
- Complete referrals in a timely fashion and document patient cases and health information
- High school diploma or equivalent preferred
- Some college preferred
- Experience with databases, electronic health records, and release of information preferred
- Excellent customer service, oral and written communication skills required
- Compassion for patients required
- Competitive pay range: $31.25 USD hourly
- AMAZING BENEFITS PACKAGE, including medical, dental, and vision insurance, paid time off, childcare stipend, loan reimbursement, and retirement plans
At CHAS Health, we value diversity, inclusivity, and authenticity. We encourage candidates from all backgrounds to apply, even if their experience doesn't align perfectly with every qualification. We believe that our team members are the key to delivering exceptional patient care and improving the health of our communities.
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