Executive Front Desk Supervisor
6 days ago
The DoubleTree by Hilton Berkeley Marina is seeking an experienced Front Office Manager to lead their team. The ideal candidate will have a proven track record in managing front desk operations, supervising staff, and delivering exceptional guest experiences.
About the Role:
- Salary: $80,000 - $110,000 per year, depending on experience
- Job Description: Manage the daily operations of the front desk, supervise staff, and ensure excellent guest service
- Required Skills: 2+ years of front office experience, knowledge of Hilton systems, and strong leadership skills
- Benefits: Competitive salary, benefits package, and opportunities for career growth
About Us:
The Crescent Hotels Group is a leading hospitality company with a commitment to excellence. We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.
What You'll Be Doing:
- Interview, hire, train, and recommend performance evaluations for front office staff
- Manage guest complaints and resolve issues in a timely and professional manner
- Implement company programs and supervise the daily operations of the front desk
- Supervise Guest Service Agents and provide guidance on providing excellent guest service
- Remain calm and alert during emergency situations and serve as a role model for staff
- Resolve customer complications and complaints by conducting thorough research and determining effective solutions
Qualifications:
- Front office experience
- Knowledge of Hilton systems and brand standards
- Strong leadership and communication skills
About the Location:
This role is based in a busy hotel location, requiring the ability to work in a fast-paced environment and manage multiple tasks simultaneously.
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