Client Service Specialist

1 week ago

Berkeley, United States MITTERA Full time

Job Type Full-timeDescriptionMittera is currently seeking Client Service Specialists to join our team The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers' detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs. In addition, the Client Service Specialist is responsible for procuring outside services; performing print layouts for client; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate.Essential Duties and ResponsibilitiesLearn about and understand customer-specific program processes Process orders and monitor schedules to provide on-time product deliveryWork as liaison between the client, management and internal production departments to track and manage orders in progressProvide direction to and coordinate with production and scheduling departmentsCommunicate with Account Executive, Client Service Teammates, and clients about job statusesInvestigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalate to appropriate team members if assistance is neededIdentify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvementBack-up other team members when necessaryRequirementsRequired Skills and AbilitiesHigh School degree or equivalent required; Associate Degree or certificate in business or related field preferred1 - 3+ years of relevant experience requiredMust be well organized, able to respond quickly to changing situationsMust be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision requiredEffective communications skills with all levels within the organization, clients, and outside vendorsStrong computer skills and proficient in Microsoft productsDetail oriented; excels in problem identification and resolutionAble to work through customer demands and shifting prioritiesAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formMust have the ability to work effectively in stressful situations and meet stringent deadlinesAbility to use basic math skills, such as addition, subtraction, multiplication, division, measurements and critical thinking, to solve practical problemsAble to work non-traditional hours (as needed)Physical RequirementsProlonged periods of sitting at a desk and working on a computer.Must be able to lift up to 20 pounds at times.Requires fine motor hand and arm movement, manual dexterity and coordination.Must be able to access and navigate each department in the facilityMittera is a leading-edge company that provides commercial and digital printing, finishing, graphic design, data analytics, direct mail processing, and fulfillment services. Mittera's full-service approach connects data-driven revelations, bar-raising creative, and expertly printed materials to give our customers' brand recognition it deserves. Competitive compensation and robust benefits plans are offered. Benefits include:MedicalDentalVisionLife and AD&D PoliciesShort and Long-Term Disability401K with Company MatchPaid Time Off Paid Volunteer Time OffMittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Visit us today at mittera.com or stop by and fill out an application at Mittera location near youSalary Description $45,000 to $90,000 based on experience

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