Director of Housekeeping

6 days ago

Berkeley, United States AccorHotel Full time

Principle duties and responsibilities (Essential Functions) include:   

Operational/Functional:

  • Manage the daytoday activities of the housekeeping department.  Plan schedule and organize work to ensure proper coverage.  Communicate and enforce policies and procedures. 
  • Develop and implement procedures for managing the quality of housekeeping and laundry services through 3rd party service. 
  • Ensure all colleagues are cleaning and servicing rooms and housekeeping areas according to established standards.
  • Ensure staff is well trained on the proper usage and labeling of hazardous supplies in accordance with established safety standards.
  • Schedule routine inspections of all guest rooms and public areas to ensure furnishings guest rooms/suites equipment housekeeping linens public restrooms lobby are clean and in good repair to meet guest satisfaction. 
  • Monitor coordinate and execute the special needs and requests of VIP repeat guests and members of loyalty program (ALL). 
  • Deliver outstanding experiences to guests partners and colleagues. Respond to guest complaints and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
  • Conduct preshift meetings and review all information pertinent to the days activities.
  • Establish par levels for supplies and equipment.  Replenish shortages and other business supplies for daily business.
  • Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office Guest Services Maintenance and Food and Beverage
  • Interact with outside contacts (guests members vendors contractors and regulatory agencies).
  • May serve as manager on duty as required.
  • Perform any other jobrelated duties as assigned.

Strategy and Planning:

  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
  • Conduct inventories of linen supplies and equipment as needed.
  • Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores.
  • Maximize efforts towards productivity identify problem areas and assist in implementing solutions.

Financial Management:

  • Develop the departments annual budget.  Monitor performance against plan.
  • Achieve budgeted revenues control labor costs & expenses and maximize profitability within all areas of Housekeeping.
  • Manage staffing levels to ensure that guest service operational needs and financial objectives are met.
  • Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel. 
  • Complete projects and CapEx investments in a timely manner as required by the Director Rooms and General Manager.

Managing your Team

  • Interview hire train and promote Housekeeping colleagues. Provide consistent feedback and recommend disciplinary action when appropriate.
  • Ensure team members receive proper training applicable to their position and career aspirations.
  • Champion employee engagement initiatives
  • Maintain consistency in accordance to Forbes/LQA and Fairmont standards.
  • Responsible for monitoring measuring and recognizing performance of team members who directly report to the role and indirect reports
  • Support comply and promote company initiative policies and guidelines.
  • Handle colleague concerns in a professional and timely manner.

Leading with Passion

  • Responsible for ensuring success through the eyes of colleagues guests and owners.
  • Utilize and collaborate with resources across different departments and corporate office.
  • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
  • Focus on the mission and wellbeing of the department hotel and company as a whole.
  • Lead by example and operate with integrity and respect.

Qualifications :

  • Minimum of 3 years leadership experience in housekeeping
  • Previous experience in luxury establishments required
  • Previously demonstrated leadership skills supporting an environment of colleague growth and development interdepartmental teamwork and exceptional customer service
  • Diploma or degree in Hospitality Management or related discipline a strong asset
  • Excellent communication skills must be able to communicate with others effectively
  • Must be a creative and effective leader and team player possessing a high degree of professionalism energy and determination
  • Ability to analyze data and trends and create strategies for improvement
  • Strong administration and organizational skills are required
  • Results oriented with the ability to adapt to the challenges of a continually evolving workforce while remaining flexible and working under pressure
  • Working knowledge of Microsoft Office applications Outlook Opera Cloud and Excel.
  • Previous experience managing in a union hotel

Remote Work :

No


Employment Type :

Fulltime

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