Sanctuary Fitness Sales Associate

2 weeks ago

Los Angeles, California, United States FitLab, Inc. Full time
Job Overview

The Sanctuary Fitness Membership & Sales Specialists are dedicated to delivering an outstanding service experience for both First Time Visitors (FTVs) and existing members. This role also involves driving revenue through membership sales. Team members are expected to comprehend the Sanctuary Fitness value proposition, various membership packages, operational requirements for shifts, the studio sales process (including consumables, memberships, and merchandise), back-end studio software systems, and the onboarding process for first-time visitors.

Key Responsibilities:

  • Facilitating the sale of memberships and promotional offers; adept at qualifying leads and understanding client purchasing criteria.
  • Overseeing general studio operations and management during assigned shifts.
  • Creating a welcoming and engaging atmosphere, focusing on customer interaction and hospitality.
  • Proactively managing sales leads at different stages of the sales funnel; including client communication via text/email and class bookings.
  • Ensuring proper check-in for individuals attending classes; adhering to company policies regarding cancellations, waitlists, and partnerships.
  • Promoting and informing FTV customers about class offerings and participation prerequisites.
  • Staying informed about all current promotions and campaigns; effectively communicating features and benefits to enhance member knowledge.
  • Executing daily operational tasks, which include answering phones, responding to messages, greeting and checking in guests, enrolling members, managing laundry, addressing locker issues, maintaining a tidy reception area, restocking supplies, managing inventory levels, processing payments, handling waivers, and capturing member photos.

Qualifications:

  • Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Availability to work a minimum of 4-5 shifts weekly.
  • Must possess a positive attitude and enjoy the work while maintaining professionalism.
  • Applicants must be at least 18 years of age.
  • Flexibility to work non-traditional hours, including weekends, special events, early mornings, late evenings, and holidays as required.
  • Proven problem-solving skills and a history of effective complaint resolution.
  • Preferred but not mandatory: CPR/AED and First Aid certifications from recognized organizations.
  • A background check will be conducted for all final candidates upon acceptance of the offer.

Physical Requirements and Work Environment: The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • Availability to work days, nights, and/or weekends as necessary.
  • Ability to work in a noisy, fast-paced environment with potential distractions.
  • Capability to move throughout the facility and stand for extended periods.
  • Ability to read and utilize manual dexterity for writing and typing.
  • Effective communication skills, including speaking and listening.
  • Ability to lift, move, and carry items weighing up to 30 pounds.

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