Fitness Studio Operations Manager

2 weeks ago


Los Angeles, California, United States Club Pilates Full time

Position Overview
Become an integral part of the expanding boutique fitness sector by contributing to our Studio Team. Engage directly with members and potential clients, guiding them on their wellness journeys while fostering a vibrant studio community in a dynamic, service-oriented atmosphere. KLW Fitness, founded in 2013, is a prominent multi-unit operator and developer of the Club Pilates franchise network.

About Us
With locations across multiple states, KLW stands as one of the largest and most established franchisees in the industry. The Club Pilates brand is recognized in 41 states and 3 countries, boasting over 650 studios in operation.

Role Responsibilities
- Deliver exceptional customer service by cultivating a welcoming and friendly atmosphere and addressing member inquiries or concerns.
- Collaborate with the General Manager and Sales Associates to achieve studio membership and revenue targets through personal sales and staff training.
- Play a key role in building the studio community by organizing and executing events.
- Assist the General Manager in supervising and managing staff, including hiring, training, and scheduling.
- Serve as the primary point of contact for staff in the absence of the General Manager.
- Oversee all billing matters, including membership agreements, cancellations, freezes, and payment issues.
- Support retail displays, sales initiatives, and inventory management.
- Manage social media content and engagement.
- Ensure cleanliness and organization within the studio.
- Collaborate on monthly studio plans, grassroots marketing efforts, and promotional activities.
- Undertake any additional tasks necessary to meet company objectives.

Desired Skills
- Self-motivated individual with a flexible schedule and a strong work ethic.
- Highly energetic, positive, and enthusiastic with excellent interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment with shifting priorities.
- Dependable and accountable, demonstrating a strong sense of urgency.
- Capable of resolving employee and customer conflicts in a professional and timely manner.
- Customer-focused, delivering the company's high standards of service consistently in a courteous and friendly manner.
- Strong written and verbal communication skills.
- Proficient with computers and adept at learning necessary software tools.

Compensation & Benefits
- Competitive hourly wage along with commission on sales.
- Opportunities for advancement within the studio, including additional sales and management roles.

Job Type: Full-time



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