Customer Service Representative/Dispatcher
2 days ago
At Work With Your Handz, we're committed to delivering exceptional service to our customers. As a Customer Service Representative/Dispatcher, you'll be the face of our company, guiding customers through their service experience and ensuring seamless communication between our team and clients.
Key Responsibilities:- Manage customer inquiries and resolve issues with efficiency and professionalism.
- Process service orders accurately and efficiently, guaranteeing timely and precise service delivery.
- Handle phone calls, emails, and vendor requests with ease and professionalism.
- Navigate warranty claims processing to ensure customer satisfaction and timely resolutions.
- Provide valuable support to the accounts receivable team, contributing to financial efficiency and accuracy.
- Ensure an exceptional customer experience by providing technicians with detailed and precise information about service requests.
- Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
- Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
- Participate in continuous training programs to foster ongoing professional development.
- Experience in Home Services is highly preferred.
- Minimum 1 year of Customer Service experience.
- Minimum 1 year of Dispatcher experience.
- Experience with a vendor-customer relationship.
- Ability to analyze data to ensure accuracy.
- Mechanical aptitude.
- Proficient with Microsoft Office.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
We offer a competitive wage, health insurance, dental insurance, vision insurance, life insurance, 401k with company match, generous PTO and paid holidays, paid parental and maternal leave, and access to ongoing training and opportunities for advancement.
We are an equal-opportunity employer and welcome applications from qualified candidates without regard to race, gender, veteran status, disability, or other protected category. Pre-employment background check and drug test are required to be considered for this position.
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Customer Service Representative/Dispatcher
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