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Customer Service Representative
2 months ago
Job Summary
The Customer Service Representative is a key role at Dynatect Manufacturing Inc, responsible for providing exceptional customer service and support. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process customer orders, including entering data into Syteline and FileMaker systems.
- Create and modify customer contracts and pricing according to established policies.
- Schedule shipments and ensure timely delivery of products.
- Assist in resolving product and service issues between customers and internal resources.
- Fill out and return customer expedite reports.
- Administer order requirements through customer portals and extract relevant data for internal order management systems.
- Participate in meetings and strategic initiatives to support business growth and continuous process improvements.
Requirements
- High School diploma or equivalent.
- Previous telephone customer service or sales experience in a manufacturing environment is preferred.
- Proven record of stable work history and good attendance.
- Accurate data entry skills and prior experience with database systems are a plus.
- Strong oral and written communication skills, phone skills specific to a call center.
- Self-driven, results-oriented individual with a positive outlook and a clear focus on high quality and business growth.
Equal Opportunity Employer
Dynatect Manufacturing Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
