Customer Service Representative/Dispatcher

4 hours ago


New Berlin, Wisconsin, United States Work With Your Handz Full time
Job Title: Customer Service Representative/Dispatcher

We are seeking a highly skilled Customer Service Representative/Dispatcher to join our team at Work With Your Handz. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers, ensuring timely and accurate service delivery, and providing valuable support to our accounts receivable team.

Key Responsibilities:
  • Manage customer inquiries and resolve issues with efficiency and professionalism.
  • Process service orders seamlessly, guaranteeing timely and accurate service delivery every time.
  • Effortlessly handle phone calls, emails, and vendor requests.
  • Navigate warranty claims processing like a pro, ensuring customer satisfaction and timely resolutions.
  • Provide valuable support to the accounts receivable team, contributing to financial efficiency and accuracy.
  • Ensure an exceptional customer experience by providing technicians with detailed and precise information about service requests.
  • Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
  • Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
  • Participate in continuous training programs to foster ongoing professional development.
  • Keep customers informed throughout the day regarding the progress of their service appointments.
Requirements:
  • Experience in Home Services is Highly Preferred.
  • Minimum 1 year of Customer Service experience.
  • Minimum 1 year of Dispatcher experience.
  • Experience with a vendor-customer relationship.
  • Ability to analyze data to ensure accuracy.
  • Mechanical aptitude.
  • Proficient with Microsoft Office.
  • Excellent communication skills, both verbal and written.
  • Proficiency in customer service software and systems.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
  • Commitment to providing exceptional customer service and building positive relationships with clients.

We offer a competitive wage, health insurance, dental insurance, vision insurance, life insurance, 401k with company match, generous PTO and paid holidays, paid parental and maternal leave, and access to ongoing training and opportunities for advancement. If you share our passion for exceptional service and want to be part of a team that values integrity and professionalism, we invite you to explore exciting opportunities with Work With Your Handz.



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